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My Hero is choosing a Sidekick, but gets Fizbit instead.

For your Hero to talk to a Sidekick that isn’t Fizbit, there needs to be a Coach sitting behind the console controlling what the Sidekick says. To coach a chat, sign in to your console at sidekicks.com and click “start a chat.” Then your Hero will be able to speak to one of their Sidekicks. Go to the “Getting Started” page of the Help Center for further instruction on how to have a chat.

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