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Why isn't the phone doing anything when I click the “Invite Hero” button?

When a Coach invites their Hero to a conversation by tapping the “Invite Hero” button on the Coach’s Session Console, a notification is sent to all mobile devices that have previously been connected to that Coach’s Team. However, the notification will only appear on the device’s screen if Notifications have been enabled for the app. To confirm that the device should present Sidekicks notifications, go the device’s settings app, scroll down to the entry for Sidekicks, and make sure that you’ve allowed notifications.

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